http://www.fairtrading.act.gov.au/index.html is the ACT office of fair trading. There are offices for the various states, and you probably want to deal with the one where lastminute.com is incorporated. Google was fairly helpful (http://www.google.com/search?q=office+of+fair+trading+%2Bsite%3Aau&sourceid=mozilla-search&start=0&start=0&ie=utf-8&oe=utf-8&client=firefox-a&rls=org.mozilla:en-US:official) on that front.
Their website T&C says: This Web Site is owned and operated by lastminute.com (Aust.) Pty. Ltd. (ABN 34 091 825 142). Use of this Web Site is subject to the Terms of Use.
The Govt ABR website says they're incorporated in NSW: http://www.abr.business.gov.au/(vt55wv45jqyfy1e3lrqcdvnn)/search.aspx?SearchText=34+091+825+142&StartSearch=True
So you'll be wanting to talk to the nice people at http://www.fairtrading.nsw.gov.au/ ... and make sure you let lastminute.com know you're doing so... in my experience, businesses tend to suddenly get quite helpful when you tell them you're contacting the OFT.
no subject
Their website T&C says: This Web Site is owned and operated by lastminute.com (Aust.) Pty. Ltd. (ABN 34 091 825 142). Use of this Web Site is subject to the Terms of Use.
The Govt ABR website says they're incorporated in NSW: http://www.abr.business.gov.au/(vt55wv45jqyfy1e3lrqcdvnn)/search.aspx?SearchText=34+091+825+142&StartSearch=True
So you'll be wanting to talk to the nice people at http://www.fairtrading.nsw.gov.au/ ... and make sure you let lastminute.com know you're doing so... in my experience, businesses tend to suddenly get quite helpful when you tell them you're contacting the OFT.