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Both me and my afternoon, that is.
We have an antispam service running on our mail servers. It has been giving me gyp, one way or another for weeks, and it delayed certain components of our email migration. What was left were a few niggly problems with updating the virus/spam patterns automatically, and a reporting module. I finally got the vendor to do a remote session with me, which was worse than useless. After a couple of hours, he was ready to gather some system information and logs to forward to the US for developer assistance. The first thing he did was see that it was RedHat Linux, all well and good. However, it's a 64-bit version of RHEL. This, apparently, is not supported. End of support session, and the only suggestion was that we reinstall the antispam software from scratch (since it was working at an earlier point). That's it.
The reinstall was nightmarish, but I eventually got it working and processing spam. However, the web front-end isn't working, which means that if some messages are quarantined, I wouldn't have the faintest fucking idea how to get them out again. I hope there is a command-line utility that will release the messages. I emailed Mr Helpful Support Guy the fond news of the botched uninstall (since it thinks that the old web front-end is still there... despite numerous reinstalls, the deletion of the program directory AND a server reboot). We'll see what happens tomorrow.
This is one of the top-four antivirus vendors, and their product fucking sucks vacuum as it is (although it does the basic work of scanning messages ok). Not supporting 64-bit in this day and age? Give me a fucking break.
I was this close to not going to tai chi this evening, although I'm glad I did. Not that I absorbed much. I'm now just flattened and exhausted rather than majorly fucked off.
If our so-helpful support can't resolve the web front-end tomorrow, we might have to go back to the old way of forwarding all the messages to another (Windows) server to have them scanned (which would then forward them back for delivery). One of the attractions of doing it the way we were was that it would all be handled on the server itself, thus reducing network traffic and message delays. Bah, I think I'll just have a few whiskies. There certainly isn't anything else constructive I can do with this pile of poo.
We have an antispam service running on our mail servers. It has been giving me gyp, one way or another for weeks, and it delayed certain components of our email migration. What was left were a few niggly problems with updating the virus/spam patterns automatically, and a reporting module. I finally got the vendor to do a remote session with me, which was worse than useless. After a couple of hours, he was ready to gather some system information and logs to forward to the US for developer assistance. The first thing he did was see that it was RedHat Linux, all well and good. However, it's a 64-bit version of RHEL. This, apparently, is not supported. End of support session, and the only suggestion was that we reinstall the antispam software from scratch (since it was working at an earlier point). That's it.
The reinstall was nightmarish, but I eventually got it working and processing spam. However, the web front-end isn't working, which means that if some messages are quarantined, I wouldn't have the faintest fucking idea how to get them out again. I hope there is a command-line utility that will release the messages. I emailed Mr Helpful Support Guy the fond news of the botched uninstall (since it thinks that the old web front-end is still there... despite numerous reinstalls, the deletion of the program directory AND a server reboot). We'll see what happens tomorrow.
This is one of the top-four antivirus vendors, and their product fucking sucks vacuum as it is (although it does the basic work of scanning messages ok). Not supporting 64-bit in this day and age? Give me a fucking break.
I was this close to not going to tai chi this evening, although I'm glad I did. Not that I absorbed much. I'm now just flattened and exhausted rather than majorly fucked off.
If our so-helpful support can't resolve the web front-end tomorrow, we might have to go back to the old way of forwarding all the messages to another (Windows) server to have them scanned (which would then forward them back for delivery). One of the attractions of doing it the way we were was that it would all be handled on the server itself, thus reducing network traffic and message delays. Bah, I think I'll just have a few whiskies. There certainly isn't anything else constructive I can do with this pile of poo.
