Is it any wonder that Dell will never get any server business from me?

Trix
     to ANZ_cc_cust_service.,  b0sslady@dell.com, AAA Techie. 19:19 (3 minutes ago)


Dear all:

I'm afraid I'm getting quite dissatisfied with what is going on here.

Here is the issue:

I purchased a laptop with the service tag 5XD???? on the 18th of August and got it at time specifically as I would be able to conveniently upgrade to Windows 7 when it is released. As part of the purchase, I upgraded from Windows Vista Business Edition to Windows Vista Premium Edition. I expected to be able to receive the Windows 7 Premium Edition upgrade.

1. Logged onto http://win7.dell.com to register for the upgrade. Found that my machine is registered with having Business Edition and is therefore only eligible for the Windows 7 Professional upgrade.

( ...moan, grizzle )