Internal reviews may or may not be useful, depends on the culture of the organisation. External stuff is more likely to be threatening, but it's also a high investment approach, you can usually fix it without going there. I used to do internal reviews in a previous life, let me know if I can help with any research.
In the meantime, they have a dedicated complaints line (http://www.medicareaustralia.gov.au/about/about_us/service_charter/support_info.htm#feedback) which is what I'd go to next if your visit doesn't work. And yes, the sort of "polite terrier" approach usaully works best. Always be polite, but never let go until you get some action :)
It's a bugger that you can't vote, a letter from a local rep to a Minister often gets this kind of bullshit sorted out PDQ but this is precisely the kind of inefficiency that would secretly please many Australian voters and politicians. At least you're a kiwi with an anglo name, I imagine it's particularly hilarious if you have an arab name.
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Date: 2006-08-07 12:44 pm (UTC)In the meantime, they have a dedicated complaints line (http://www.medicareaustralia.gov.au/about/about_us/service_charter/support_info.htm#feedback) which is what I'd go to next if your visit doesn't work. And yes, the sort of "polite terrier" approach usaully works best. Always be polite, but never let go until you get some action :)
It's a bugger that you can't vote, a letter from a local rep to a Minister often gets this kind of bullshit sorted out PDQ but this is precisely the kind of inefficiency that would secretly please many Australian voters and politicians. At least you're a kiwi with an anglo name, I imagine it's particularly hilarious if you have an arab name.